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AI empowers your
customer service
communication with LiveChat

In pursuing customer satisfaction, speed and quality should go together. Provide detailed messages on the spot, reduce reply time, and improve customer communication.

Free 14-day trial No credit card required Easy setup

Scroll to explore AI Features
AI ASSIST CANNED SUGGESTIONS SENTIMENT ANALYSIS TEXT ENHANCEMENTS TAG SUGGESTIONS SPELLING CHECK AUTOMATED INSIGHTS RESPONSE SUGGESTIONS

Respond better to your clients' needs with AI Assist

Send enhanced, clear, and instant replies thanks to the AI writing assistant.

Enhanced messages

Based on your input, AI Assist improves your message. It expands, rephrases, and summarizes what you wrote. No more lack of words, only detailed information for customers in an instant.

Adjusted tone

Let AI change the tone of messages to match the customer’s unique style. Friendly, official, casual? You got it. Natural language processing lets you mirror customer communication styles or set the tone of your brand for perfect AI suggestions.

No mistakes

Machine learning eliminates awkward tones, grammar, and spelling mistakes. Provide instant intelligent solutions with clear written communication and enjoy customer satisfaction.

Enhanced messages

Based on your input, AI Assist improves your message. It expands, rephrases, and summarizes what you wrote. No more lack of words, only detailed information for customers in an instant.

Adjusted tone

Let AI change the tone of messages to match the customer’s unique style. Friendly, official, casual? You got it. Natural language processing lets you mirror customer communication styles or set the tone of your brand for perfect AI suggestions.

No mistakes

Machine learning eliminates awkward tones, grammar, and spelling mistakes. Provide instant intelligent solutions with clear written communication and enjoy customer satisfaction.

Reply suggestions with a knowledge source

An AI-powered system that accurately and consistently helps agents deliver responses and stays aligned with the company's brand voice and messaging.

Get straight to the point with Chat Summary

Get a summary of your chats without reading the entire transcript. Review key points from the chat and move on in no time.

Tag automatically with predefined canned responses

You can combine tags with canned responses. LiveChat will automatically tag chats when it detects the pre-defined canned response.

Tag suggestions

Automatically suggested chat tags to increase overall usage and improve the support team workflow.

An image showing tags generated by AI that are being suggested to a conversation

What comes next?

Visualization of AI generated canned response suggestions for customer service agents
COMING SOON

Canned Response Suggestions

Automatically proposed responses that agents can send to customers to increase efficiency and reply faster.

Graph showing most frequent chat topics
COMING SOON

Historic chats analysis and reporting

Automated data analysis and robust statistics from previous chats speeds up work so you can get to know customers better without manual work.

We aim to automate repeatable tasks to speed up agents’ work.

We want to provide them with software packed with effective tools so they can help more of their clients faster. Suggested tags or canned responses, and generating detailed AI messages with their brand’s tone of voice is just the starting point in helping businesses improve their online communication and ensure their growth.

Szymon Klimczak
Chief Growth Officer at Text

Balance AI chat with the human touch in customer service

Two people in a conversation about AI taking jobs

Try LiveChat for 14 days for free and leverage AI customer support

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