LeadSquared: capture leads straight from chat

9. Now, repeat steps 6-9 but this time use ticket is created as the webhook’s event.

9. Now, repeat steps 6-9 but this time use ticket is created as the webhook’s event.

Done! Now your LiveChat is linked with LeadSqaured CRM.

Usage

Using your LeadSquared integration is simple. After the integration is linked with your LiveChat, the process of adding new leads is fully automatic. Every time you will finish a chat or your customer will create a ticket, a new record will be added to your LeadSquared account.

The leads stored in your LeadSquared CRM will include information like:

• data provided in the pre-chat survey;
• data provided in the ticket form;
• and the transcript of your chat.

Tickets mentioned in this article refer to the old LiveChat ticketing system available for new customers until June 1, 2023. If you’re using HelpDesk tickets or created a LiveChat account after June 1, 2023, unfortunately, you can’t benefit from this integration.

Tickets mentioned in this article refer to the old LiveChat ticketing system available for new customers until June 1, 2023. If you’re using HelpDesk tickets or created a LiveChat account after June 1, 2023, unfortunately, you can’t benefit from this integration.

Hopefully, you have found this article helpful but if you have any additional questions, feel free to start a chat with us - we are available 24/7/365!