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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may need to create a ticket. A ticket is a request for assistance from a customer, which can be related to... read more
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and implement them within your organization. To make your life easier, we’ve looked into Shopify customer service... read more
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's no secret that providing excellent customer support is crucial for any business to thrive. But with the... read more
Have you ever had a terrible customer experience that made you want to tear out your hair? You know, where you're stuck on hold for hours or bounced around from one representative to another with no resolution? It's frustrating, right? Conversely, have you ever had a customer... read more
In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more
Life writes the best stories, including the ones from behind virtual service desks. If you're looking for an effective live chat strategy to copy or "common live chat scripts that work 100% of the time", I have bad news for you. These types of chat templates are nothing more than... read more
30 minutes
Mar 4, 2023
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more
As the live chat software market continues to grow globally, businesses are realizing the value live chat support can bring to customers and companies. But market growth means there are more and more options of communication software to choose from, making choice overload, or... read more
It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. Someone is... read more
13 minutes
Dec 13, 2022
Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make or break the experience of your customer. Experience has become a product, and one of its most important... read more
8 minutes
Sep 19, 2022
Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing power over the next couple of years. What’s the best way to approach them, and how are they different from... read more
The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more
SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more
3 minutes
Jul 4, 2022
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more
