The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more
7 min read | Nov 16 |
The holiday season is going to be different this year. Big players, like Walmart and Target, decided to close on Thanksgiving so they don’t give customers a reason to... read more
8 min read | Jul 28 |
Customer experience has become a new battlefield. Data shows that 89% of businesses compete primarily based on customer experience. People buy products because they... read more
5 min read | Jun 24 |
Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily... read more
