In sales, most people fail because they give up too quickly. Some people get discouraged by denials. Others lack the discipline to make follow–up calls. As a result, almost half of all salespeople quit after the first call. This is way too soon. Studies reveal that only 2%... read more
10 min read | Aug 29 |
Positive customer service phrases make customers feel like you're their friend who can solve their problems. From the moment the chat begins to the moment it ends,... read more
11 min read | Aug 17 |
When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more... read more
6 min read | Jul 21 |
You have a great product or service, an eye-catching website, and a growing customer base. Everything's going well, but one thing keeps you up at night - customer... read more
10 min read | Jul 06 |
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on... read more
10 min read | Jun 20 |
Get to know other team members. Work out clear goals and a clear vision. Define clear roles for better team performance. Improve skills to support work efficiency.... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
11 min read | Jun 06 |
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more
