Get to grips with the basics of using LiveChat in an informative one-hour training session.
Having LiveChat is one thing. But providing your customers with a great LiveChat experience comes down to your agent team.
In this one-hour training, we’ll show you how to operate the system for both agents and management so you can hit the ground running with live chat for your business.
Perfect for businesses taking their first steps using LiveChat or anyone who wants a grounding in the LiveChat basics.
Why train with us? The Chat Shop is one of the market leaders in LiveChat customer service, with over 8 years of experience helping businesses of all sizes deliver live chat support. We’ve distilled our years of experience in tailoring live chat to match a business’ needs into this beginner’s package to help you get on your feet - and we’ve got the kind of advice, tips and tricks you can only learn after taking more than 2 million chats (and counting!).
Key Features
Chat basics: Logging in, how to accept chats, setting message notifications, chat window operation and accessing customer data.