AlphaBot: AI & Human Expertise

Elevate your support by mixing AI intelligence and human expertise.

$25 / mo, per license

Developed by LiveChat

Works with LiveChat

Chat with AlphaBot now to learn more about its features and capabilities: Chat now

AlphaBot is an always-on customer support agent, available 24/7 for immediate, empathetic customer assistance.

What sets AlphaBot apart is its ability to learn. If it encounters a query it’s not sure of, it doesn’t redirect the customer to an agent. Instead,it asks agents for details and, after guidance, stores this information for future inquiries. This approach gives you control, increases operational efficiency, and enhances customer experience.

Agents do not directly interact with customers but work behind the scenes. They train AlphaBot through conversations or by uploading files. AlphaBot acts as a frontline responder, while agents enhance its capabilities and handle complex issues.

Experience AlphaBot with a free 14-day trial. After the trial, the cost is $25/month for up to 1000 chats, with additional chats at $0.015 each, scaling with your business needs.

Key Features

Intuitive Interface for Easy Management

The user-friendly interface of AlphaBot allows agents to manage, train, and update the bot with ease, making maintaining and improving the support system efficient and straightforward.

Indirect Engagement with Customers

AlphaBot streamlines the support process by enabling support agents to provide solutions indirectly, maintaining customer engagement without the need for direct interaction.

Reliable 24/7 Service

With its ability to operate continuously, AlphaBot offers reliable support at all hours, enhancing customer trust and satisfaction by always being available to address their concerns.

Direct Knowledge Enhancement by Agents

Support agents can directly contribute to and refine the bot's responses, making the system more robust and aligned with specific customer needs and business nuances.

Continuous Learning and Improvement

Leveraging every interaction as a learning opportunity, AlphaBot continually enhances its knowledge base, ensuring more accurate and contextually appropriate responses over time.

Intelligent Escalation to Human Agents

AlphaBot smartly identifies situations where human intervention is needed, ensuring complex or uncertain queries are escalated to human support agents for personalized attention.

Benefits

Complete and Effective Customer Support

AlphaBot ensures every customer inquiry, no matter how complex, receives a thorough and satisfactory response, significantly boosting customer satisfaction and trust in your brand.

Responsive and Up-to-date Service

The system's ability to learn and adapt from each interaction ensures that your customer support is continuously evolving, staying relevant and effective in addressing current and future customer needs.

Enhanced Productivity for Support Agents

By automating routine queries and allowing agents to focus on more complex issues, AlphaBot greatly increases your support team's overall efficiency and effectiveness.

Uninterrupted 24/7 Support Availability

AlphaBot's round-the-clock operation meets the modern customer's expectation of immediate and constant access to support, which is essential for global businesses operating across different time zones.

Operational Cost Savings

Automating standard inquiries with AlphaBot reduces the workload on human agents, leading to significant savings in operational costs and better allocation of human resources.

Simplified Agent-Customer Interaction

Agents can focus on providing accurate solutions without the pressure of direct customer engagement, as AlphaBot seamlessly communicates with customers, maintaining a consistent tone and brand voice.

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.

To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of AlphaBot: AI & Human Expertise.

The developer LiveChat indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.

Key Features

Benefits

Tutorial & Support

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