LiveChat Newsletters
Hi,My name is Jakub, but everyone calls me Kuba. Writing LiveChat newsletters for you is my favorite part of the month! I am all about providing you with the latest news and trends in customer service, marketing, and all things LiveChat.
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Kuba Rogalski
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Newsletters archive
2022
- October What does CCC stand for?
- September Think you’ve got Gen Z figured out?
- August Holiday season in September?
- July Looking to add a chatbot to your chat?
- June 14 quick ways to get more chats
- May Visitors won’t take their eyes off your chat widget
- April The LiveChat mobile app for iOS expands
- March Change this newsletter
- February How to get more chats, even when you’re away
- January Get up to speed with key customer service metrics
2021
- December Look behind you!
- November What do we know about the 2021 holiday season?
- October Voice and video calls are now available in the LiveChat mobile app
- September Add Apple Business Chat to your arsenal
- August There are two kinds of people in this world.
- June Connect with your customers. All of them!
- April Forget everything you know about sales
- March Tools for effortless remote work are here
- February [Support Heroes] A refresher on the basics of LiveChat
- February [Managers] Video strategy 📹, a BigCommerce update, survey formatting
- January [Support Heroes] What’s your New Year’s resolution?
- January [Managers] What’s your New Year’s resolution?
2020
- December [Support Heroes] It’s only going to get better from now on
- December [Managers] It’s only going to get better from now on
- November [Support Heroes] A new way to engage your customers
- November [Managers] A new way to engage your customers
- October [Support Heroes] Anticipating the seasonal ecommerce rush?
- October [Managers] Anticipating the seasonal ecommerce rush?
- September [Support Heroes] It’s been 6 months since the way we work changed for good
- September [Managers] It’s been 6 months since the way we work changed for good
- August [Support Heroes] A new way to log in to LiveChat
- August [Managers] A new way to log in to LiveChat
- July [Support Heroes] Save custom segments to access your filters quickly
- July [Managers] Save custom segments to access your filters quickly
- June [Support Heroes] Did you know that SMS messages have a 98% open rate?
- June [Managers] Did you know that SMS messages have a 98% open rate?
- May [Support Heroes] Get more chats thanks to Rich greetings
- May [Managers] Increase visitor engagement with Rich greetings
- April [Support Heroes] Welcome to Success
- April [Managers] Welcome to Success
- March [Support Heroes] A new reality and new ways to chat
- March [Managers] A new reality and new ways to chat
- February [Support Heroes] See what’s inside our Interactive 2020 Customer Service Report
- February [Managers] Interactive 2020 Customer Service Report
- January [Support Heroes] Clean view of the customers list and advice from our teammates
- January [Managers] Keep your customers list clean
2019
- December [Support Heroes] Deliver an awesome customer experience!
- December [Managers] GIFs, chatbots, and making agents more productive!
- November [Support Heroes] Skills to master before the holiday shopping season
- November [Managers] Increase greetings conversion rate
- October [Support Heroes] Compare your customer service results to others
- October [Managers] Compare your customer service to similar businesses
- September [Support Heroes] Get in touch with customers that slip away
- September [Managers] Getting in touch with customers that slip away
- August [Support Heroes] Show Us How You Chat and Win a Macbook Pro!
- August [Managers] Show Us How You Chat and Win a Macbook Pro!
- July [Support Heroes] Explaining things to customers clearly
- July [Managers] New Help Center and Weekly Summary
- June [Support Heroes] Keeping a positive attitude on chat
- June [Managers] Your team’s performance at hand
- May Monthly Guide for Support Heroes
- May Monthly Roundup for Managers
- April Monthly Guide for Support Heroes
- April Monthly Roundup for Managers
- March New Customer Details In LiveChat
- February What’s New At LiveChat?
- January 2019 Customer Service Report
2018
- December LiveChat Special Deals and Spotlight on Our Customers
- November Hire Your Own ChatBot
- October Let’s Discuss On LiveChat Community
- September Sharing Knowledge with Customers
- August Changes to Our Chat and People Who Are Responsible
- July LiveChat New Video Tips
- June From Basic Chat Features to Support Heroes
- May The Safety of Customers’ Data on Chat
- April Grow Your Business with LiveChat
- March LiveChat’s New Look and Gadgets to Win
- February LiveChat Is Like an Open Book
2017
- December How Much Is A Chat Worth
- November It’s Time to Unbox Your Gifts from LiveChat!
- October It’s Time to Explore New LiveChat Marketplace!
- September BotEngine: Your Personal Chatbot Factory Is Here!
- August Get More Leads With Our New Eye-Catchers!
- July See How Awesome Your Customer Service Is!
- June Knowledge Journey With Support Heroes
- May Let’s Build Your Business Together
- April Capture More Leads With LiveChat
- March Manage Support Heroes Like A Pro
- February Build The Customer Service Dream Team
- January Boost Productivity with LiveChat
2016
- December Receive Gifts from LiveChat
- November Boost Your Sales during the Holiday Shopping Season
- October Is Your Customer Service Ready for the Holiday Shopping Season?
- September Get Ready for the Holiday Shopping Season
- August What it Takes to Rock Social Media
- July Become a LiveChat Partner
- June Let Your Customers Help Themselves
- May How to Hire Your Own Support Heroes
- April Sell Like a Boss with LiveChat
- March Dealing With Difficult Customers
- February Marketing Automation in the World of Customer Service
- January Sleep tight with LiveChat
2015
- December Did you beat the average customer service in 2015?
- November Customer Service Report 2015
- October Make Customer Contact More Human With Greetings
- August Put your LiveChat data to work
- June Sell more with LiveChat
- May Get more feedback with comment ratings
- March Building and scaling a support team
- February Webinar | How to get the most of your chat
- January Brush up on your reports knowledge
2014
- December Data-Driven Support Management
- November LiveChat Customer Happiness Report 2014
- October LiveChat Benchmark
- September Share files over LiveChat
- July Tickets from Facebook
- June Tagging chats and tickets
- May Stay in the loop with LiveChat Dashboard
- April Chat Greetings Efficiency Report
- March Measure conversion from AdWords campaigns
- January Updated iPad app
2013
2012
- October Operator’s Handbook
- August Live Chat Customer Happiness Report
- April Eye-catcher
- March Explore knowledge base
- January Apps for desktop and mobile
2011
- December Introducing Embedded Chat Window
- October Facebook application
- August Identify visitors with Facebook Connect integration
- March Go mobile!