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Customer service
Understanding the Client vs. Customer Dynamic
The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business strategy. The distinction between the terms may seem subtle, but it carries important implications,... read more
![10 Types of Customers and How to Handle Them [Best Practices]](jpg/types-of-customers-scaled.jpg)
10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. ... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Tips for Positive Customer Service Team Attitude
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more
Why is Customer Service Important?
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more
The Definition of Good Customer Service
When reading about good customer service examples, it's easy to dismiss them as flukes. Someone raved about the amazing customer service they just received? The problem wasn’t probably that difficult to begin with. A friend recommended a service that offers a near-instantaneous... read more
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The Benefits and Strategies of Effective Customer Service Training
We've all experienced bad customer service at some point, and we know how frustrating it can be. Whether waiting on hold for hours or being transferred from one department to another, poor customer service can leave a lasting impression and even drive customers away. But... read more
How to Identify Customer Needs – A Guide to Finding Out
Every business starts with a simple goal: to meet customer needs. Whether selling a product or offering a service, the ultimate goal is to provide something your customers want and need. But as competition grows and customer expectations change, understanding those needs becomes... read more
How to Write a Customer Service Email
Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do business with them in the future. To avoid disappointing your customers in the same way, it's crucial to... read more
Shopify Customer Service – Best Practices to Implement in Your Business
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and implement them within your organization. To make your life easier, we’ve looked into Shopify customer service... read more
Maximizing Customer Service Productivity: Best Practices for Success
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's no secret that providing excellent customer support is crucial for any business to thrive. But with the... read more
From Patience to Problem-Solving: 25 Customer Service Skills
In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more
The Ultimate Guide to Customer Service
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more
Support Queue Management Tips
It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. Someone is... read more
13 minutes
Dec 13, 2022
How to Always be Ready for the Seasonal Ecommerce Rush
This holiday season, provide an exquisite experience that every customer dreams about. 2022 is the year US consumers are feeling bright and cheery. Nearly 40 percent of survey respondents say they intend to splurge on themselves or for others. This intention to spend extra... read more