Support
Technical Support
All Products
Remote in Poland Full-time
Join us in revolutionizing the customer service industry through Text Intelligence. We're seeking a Full Stack Engineer who is proficient in JavaScript to join our Technical Support Team. Your role will involve both frontend and backend development, utilising your practical experience in Node.js and Next.js with React.
Work on an AI support application responsible for supporting internal and external communication handled by L1/L2 teams.
Implementing new features in our CRM to increase efficiency in L1 and L2 collaboration.
Actively developing and implementing tools to improve support processes.
Providing support to other team members based on your experience, specifically in the realm of planning.
Crafting robust code using Node.js and Next.js with React.
Maintaining transparent communication and effective collaboration within the team
Making critical technical decisions independently to maintain tight product cycles
Extensive knowledge and practical experience with Node.js and Next.js with React
Proven record of generating high-quality, well-tested code
Excellent communication skills with the ability to work collaboratively
Capability to work autonomously and make crucial decisions promptly
Become a part of the Text family and help us empower brands by automating their textual communications for unparalleled customer service at unprecedented scales. Learn more about our vision at: https://text.com/vision. If you're ready to contribute to our mission, apply today!
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With unlimited paid days off and sick days policy, a remote-friendly environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
