So you’ve laid the groundwork, and the chats are coming in. What now?
A live chat service is more than just the basics, and our Agent Development Package will delve into some of the nuts and bolts that will help you get the best out of your service, with a particular focus on coaching and improving agent quality.
Some things can only be learned with practice - but we’ve got years of that, and we’re willing to share the secrets!
Perfect for:
- Businesses new to using live chat who want to set their agents up for success.
- Businesses moving chat to internal teams for the first time.
- Businesses with an established team looking for guidance on improving their team performance.
Why train with us? The Chat Shop is one of the market leaders in LiveChat customer service, with over 8 years of experience helping businesses of all sizes deliver live chat support. We’ve distilled our years of experience in tailoring live chat to match a business’ needs into this beginner’s package to help you get on your feet - and we’ve got the kind of advice, tips and tricks you can only learn after taking more than 2 million chats (and counting!).
Key Features
LiveChat has a wealth of reporting options that can be used to monitor agents quality and coach progress in a million ways - we’ll show you the ropes and give you a thorough grounding in how to use data day to day to improve your team’s performance.