Features

Customer engagement

Every conversation is an opportunity to make a sale. Discover how LiveChat helps you get more chats.

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Engage with your customers with LiveChat

LiveChat university

How to get website visitors to chat with you

Targeted messages

Engage customers with interactive messages

Share announcements, introduce new products, and get more interactions with the customers who mean the most to your business.

Interact with specific visitors based on their profile and behavior, and send them personalized messages with relevant information.

Rich greetings

Reach out to customers with perfect precision and context. Set up interactive greetings designed to sell, schedule meetings, show customers around your website, and much more.

Announcements

Introduce new features and products. Keep customers up to date with messages set for specific time periods that are sent only once to each customer.

Quick replies

Quickly ask questions and engage customers with clickable, ready-made answers.

Cards

Mix and match text, images, and buttons that take visitors to the right place immediately.

Eye-catchers

Grab your visitors’ attention

Have an exciting offer? Want to let everyone know you offer live chat support? With eye-catchers, the chat widget will stand out on your website.

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120+ ready to use images

Choose an eye-catcher from our gallery.

Upload your own

Create a unique eye-catcher that matches your brand.

Keep it moving

Your eye-catcher can be animated with GIFs.

Chat buttons

Let your customers decide

Buttons work great for pages where visitors will often ask for help, like in your help center.

Start engaging customers on your website

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Routing rules

Connect customers with your team members

Route chats to groups

When a visitor starts a chat, assign them to the right team based on the domain or URL they land on.

Customize the chat widget

Adjust the look and feel of your chat widget. Add an eye-catcher to your pricing page and get more sales.

Add live chat where you need it

Want more sales chats and fewer support chats? You decide on what pages the chat widget is displayed.

Filter chats by country

Provide multilingual support and automatically route customers to agent groups that know their language.

AVAILABILITY

A chatting experience that fits into busy schedules

Customers can start a chat and leave your website, without putting off their other plans just because they’re waiting for your reply. And once they get it, they’ll get an email they can reply to directly or via the chat widget.

Learn more about availability

Chat assignment

Handle all chats with ease

Chats can be automatically routed to agents or selected manually from the queue. LiveChat makes sure that you don’t miss out on any conversations.

Automatic chat routing

Each new chat goes to the first available agent. When all agents have one chat each, the next round is distributed.

Manual chat routing

All agents receive a notification when a visitor wants to start a chat. Agents then can select the unassigned chat from the queue.

Chat history

Reduce repeated questions

Your customers can pick up a chat where they last left off or reread a conversation anytime they need to. It saves time because they don’t need to ask again about something you’ve already answered.