Free 14-day trial Robust reporting Automation
Converting chats into dollars. Estimate your online business’ projected growth with LiveChat.
Your estimated increase in annual revenue with LiveChat
$1,584,000
OK, that's impressive.
Looks like you need a personalized offer.
Let's talk about the details!
We handle traffic volumes of Fortune 500 companies.
Connect with customers while they’re browsing your store. Send automated chat invitations with personalized messages and identify customers’ buying motives.
Reduce cart abandonment. Offer discounts on specific items using a live view of the customer's shopping cart and influence their final buying decisions.
Send Product Cards within the chat to capture your store visitors’ attention and recommend complementary items based on their previous purchases or preferences.
Utilize BigCommerce data and align your products with customers’ genuine needs. Experience reduced returns and delight your customers with an optimized online shopping experience.
Connect with customers while they’re browsing your store. Send automated chat invitations with personalized messages and identify customers’ buying motives.
Reduce cart abandonment. Offer discounts on specific items using a live view of the customer's shopping cart and influence their final buying decisions.
Send Product Cards within the chat to capture your store visitors’ attention and recommend complementary items based on their previous purchases or preferences.
Utilize BigCommerce data and align your products with customers’ genuine needs. Experience reduced returns and delight your customers with an optimized online shopping experience.
Implementing LiveChat on our website set off a snowball effect. We increased customer satisfaction, average contract length and customer lifetime value, which ultimately resulted in a 20% monthly revenue growth.Johan Danielsson, COO & Co-Founder - Sensorem
Free 14-day trial Automation Robust reporting
Choose from 200+ apps and enhance customer centricity. Sync data, manage multiple messaging channels, and improve customer experience all within the BigCommerce live chat app.
Manage all customer queries and conversations across various channels within a single, intuitive live chat software.
Tailor the chat widget to match your brand's aesthetics and provide a personalized experience to your store’s customers.
We’re available 24/7/365, so you can use the BigCommerce chat to its fullest, without interruption and focus on making an ecommerce sale.
Gain valuable insights into your customer visits, interactions, agent performance, and chat analytics. Make data-driven decisions and improve your support.
Send targeted invitations through the BigCommerce chat to engage with potential buyers at the right moment. Boost conversions and enhance customer experience.
Manage all customer queries and conversations across various channels within a single, intuitive live chat software.
Tailor the chat widget to match your brand's aesthetics and provide a personalized experience to your store’s customers.
We’re available 24/7/365, so you can use the BigCommerce chat to its fullest, without interruption and focus on making an ecommerce sale.
Gain valuable insights into your customer visits, interactions, agent performance, and chat analytics. Make data-driven decisions and improve your support.
Send targeted invitations through the BigCommerce chat to engage with potential buyers at the right moment. Boost conversions and enhance customer experience.
1. Find LiveChat app in the BigCommerce marketplace
2. Select "Get this app"
3. Confirm by selecting "Install"
1. Find LiveChat app in the BigCommerce marketplace
2. Select "Get this app"
3. Confirm by selecting "Install"
Achieve real revenue with LiveChat and BigCommerce
Free 14-day trial Automation Robust reporting
Yes, BigCommerce offers live chat support to assist users with their inquiries and provide real-time assistance. This feature allows you to connect directly with a support representative who can help you navigate through any challenges or questions you may have while using the platform.
To set up a live chat app on BigCommerce, visit the BigCommerce App Marketplace. Search for the live chat category or specific live chat apps, review the available options, and choose the one that best fits your needs. Install and configure the chosen app according to its instructions, and you'll be ready to start engaging with your customers in real time.
Some of the most popular live chat apps you can add to your BigCommerce store are LiveChat, Tidio, Gorgias, and JivoChat.
To find out more about the live chat apps offered in the BigCommerce App Marketplace, we recommend visiting the category “CRM customer service” where you can explore the live chat category and sort the apps based on various filters such as popularity, ratings, and reviews. This will allow you to see the most popular and highly-rated live chat apps based on the feedback and preferences of BigCommerce users. By checking the marketplace directly, you'll have access to the most up-to-date information on the popularity and offerings of the live chat apps available for integration with BigCommerce.
Having a chat option in your BigCommerce store can significantly contribute to increasing ecommerce sales in several ways:
- Instant support: Live chat offers immediate assistance, addressing customer questions or concerns in real time, instilling confidence, and guiding them towards making a purchase.
- Personalized recommendations: Engage with customers one-on-one, understand their needs, and provide personalized product recommendations, increasing the likelihood of making a sale.
- Abandoned cart recovery: Proactively reach out to customers who abandoned their carts, initiate a chat conversation, and offer assistance or incentives to encourage them to complete their purchase.
- Building trust and confidence: Live chat availability demonstrates accessibility and commitment to excellent customer service, building trust and confidence in your brand, leading to higher conversion rates and loyal customers.
- Real-time feedback: Gather valuable feedback directly from customers through live chat, enabling improvements in products, website, and overall customer experience.
By offering BigCommerce online chat in your store, you enhance support, personalization, trust-building, and quick issue resolution, and gather real-time feedback, all of which contribute to increased ecommerce sales, reduced cart abandonment, and higher customer satisfaction.
